Cohen-Esrey President & CEO Lee Harris and John Hinman, Managing Director of CE’s Construction Technologies were having breakfast at Cozy’s Café, a local favorite in Overland Park. The Café’s owner and namesake Cozy mentioned to John that her air conditioning system wasn’t keeping the restaurant cool, and she thought another HVAC unit was needed on the roof. John asked Amiel Hillman of Service Technologies, CE’s service and maintenance business group, to make a service call. He inspected the HVAC system and found the cooling coils to be extremely dirty. He cleaned the coils and resolved the situation. Because Cozy suggested adding a new HVAC unit, another company might have given her a new unit that she didn't need. However, working from our Core Value of Integrity, Amiel and ST first investigated other probable causes and only fixed what was needed.